Case study of Tsuneishi Group

The Tsuneishi Group, boasting a user base of 6,000, has been using this schedule management and facility reservation system for 20 years. It also integrates with Microsoft 365.

Business detailsShipping business, shipbuilding business, trading company/energy business, environmental business, life & resort business
Usage formPackage version
Number of users6000 users

The Tsuneishi Group, established in 1942, is a well-known and influential company in the local area, operating a wide range of businesses in Fukuyama City, Hiroshima Prefecture, including shipping, shipbuilding, trading, energy, environmental services, and lifestyle and resort businesses. Tsuneishi Holdings, which agreed to be interviewed for this article, is the holding company of the Tsuneishi Group. From their office, they can see the shipyard and large cranes facing the calm waters of the Seto Inland Sea. The group has 6,000 users and has been using desknet’s NEO for schedule management and equipment reservations for 20 years. This time, we interviewed key people who support the group’s IT to find out why the Tsuneishi Group has been using it for so long, including how they utilize it.

<People we interviewed>

Mr. Masaki Hara/Manager, Information Systems Group, Information Strategy Department

Mr. Kei Kuwahira/Information Strategy Department, Information Systems Group

Challenges before implementation

Twenty years ago, destinations and other details were written on a whiteboard, but management requested the information strategy department to improve the process by making schedule sharing more visible.
We also wanted to make it easy to manage reservations for equipment such as company cars, meeting rooms, and electric bicycles.
Because the system was to be implemented across the entire Tsuneishi Group, and there were many users, we wanted to adopt a system that would minimize initial and operating costs as much as possible

Reason for selection

The implementation and operating costs were reasonable. Because the target group was large, with 6,000 users, keeping daily operating costs down was also a key consideration.
The interface is easy to use, and scheduling can be easily done not only within each organization but also between groups.

Results and effects after implementation

Currently, schedule sharing between groups is completely open. All executive schedules are also viewable, making it easy to coordinate their schedules.
Collaboration within the group has been strengthened, making it easier to book meetings and equipment between group companies, thus improving convenience.
Integration with Microsoft 365 began in November 2022. Integration with Outlook also started. Previously, schedule management was done solely with desknet’s NEO, but now schedules can be managed from Outlook as well.

Challenges before implementation

The management team requested that a system be put in place to enable smooth schedule management across the group’s organizational structure .

Tsuneishi Holdings is the holding company of the Tsuneishi Group, which comprises 30 operating companies. The Information Strategy Department, which supports the group’s ICT, plays a crucial role in directing each company on matters such as promoting DX within the group, solving problems, and utilizing ICT to improve operational efficiency. Incidentally, the Information Strategy Department consists of two teams: the DX Promotion Group and the Information Systems Group, which kindly agreed to be interviewed for this article.

As its name suggests, the DX Promotion Group’s main mission is to promote DX within the group, and it primarily focuses on application development. Meanwhile, the Information Systems Group is responsible for managing essential infrastructure such as servers and networks, as well as providing user support in the event of system problems. They receive approximately 200 inquiries per month, including minor ones. Incidentally, the reason for introducing desknet’s NEO was a request from management to the Information Strategy Department for improvement, specifically to visualize the schedule for the entire Tsuneishi Group.

“At the time, we used to write down destinations and other information on whiteboards. This was inconvenient, so management requested improvements to make schedules more visible, and we were looking for something that would allow us to manage schedules anytime, anywhere.” (Masaki Hara, Section Chief, Information Systems Group, Information Strategy Department)

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