NPD HEALTHCARE SERVICE (THAILAND) COMPANY LIMITED
Leading provider of drug testing and health management services
| Industry | Health Management Services |
| Established | 2015 |
| Deployment | Cloud |
| Team Size | 35 |
Company Name: NPD HEALTHCARE SERVICE (THAILAND) COMPANY LIMITED
Industry: Health Management Services
Business, Products or Services: Drug testing services, AED rental services, health management services
Visit Website: https://npdh.co.th/en/
Challenges Before Implementation
Before implementing desknet’s NEO, our organization faced significant internal communication and coordination challenges. Each department used disjointed and unsystematic communication channels—such as email, LINE, or phone calls—leading to confusion, lost information, and difficulty tracking work progress
Additionally, internal document approvals relied on paper, which was time-consuming and carried a high risk of lost files. Schedule and meeting management lacked a centralized, real-time update system, resulting in overlapping appointments and unnecessary administrative overhead.
Furthermore, tracking the status of various documents was unclear, causing overall operational delays and reducing efficiency across the entire organization.
Reasons for Selection
desknet’s NEO comes with a comprehensive suite of features designed to cover all internal organizational workflows, including:
- Workflow System: For document approvals
- Schedule System: For managing work schedules
- AppSuite System: Highly customizable and flexible to fit the specific needs of each department
Additionally, the system offers cost-effective pricing relative to its capabilities and benefits. It supports access via both computers and mobile devices, seamlessly enabling On-site Work and Remote Work.
Most importantly, the system’s interface is designed for user-friendliness, allowing employees to learn and adopt it quickly. This ensures a smooth transition to actual implementation and delivers tangible results in a short period of time.
Results & Post-Implementation Efficiency
After implementing desknet’s NEO, internal operations became significantly more structured and efficient. Cross-departmental communication became seamless through the use of Schedule and Notice features, which helped broadcast information and coordinate shared work schedules clearly and methodically.
The Workflow system reduced steps and approval lead times for various documents—such as leave requests, expense claims, and other internal forms accelerating business operations and significantly reducing paper usage.
Additionally, document statuses can be tracked in real time, accompanied by tools that enhance working convenience and boost overall efficiency across all organizational levels.
Currently, our organization utilizes the key features of desknet’s NEO, including Workflow, Schedule, and AppSuite, which help elevate operational efficiency in every dimension.
AppSuite
AppSuite: Our organization uses it to create quotation forms for the sales team to input data and automatically calculate total amounts. These are then submitted for approval via Workflow, saving time, reducing errors, and making quotation history tracking easy.
Features or Applications Currently in Use
Workflow
Workflow: Used for internal document approvals such as leave requests, expense claims, or equipment requests reducing processing time while allowing real-time status tracking.
Schedule
Schedule: Used for managing appointments and inter-departmental meetings. It allows viewing the entire team’s schedule on a single screen, reducing schedule conflicts and enabling efficient time management.
The system’s various features help our organization collaborate smoothly and systematically, effectively reducing errors caused by miscommunication or lost documents.
